Quick appointment made. Service was for warranty work and was completed in time promised. A shuttle service was scheduled to take me home and pick me up when car was finished. Very friendly driver. I am recommending Ira Toyota.

Great customer service from the second you walk in. Exceptional buying experience. Definitely recommended anyone looking to purchase a vehicle.

Service rep was pleasant and thorough. Checked me in promptly after which I found a seat in the very comfortable waiting area. My car was serviced in less time than anticipated. Check out was quick and easy. Overall a great experience!

By phone, text, and email I made appointment for 40,000 mile maintenance, saying we would WAIT. We arrived at appointed time, and they said we had to leave car for the day - mechanics were at lunch...After wrangling they agreed to complete the oil change and tire rotation within 90 minutes after 100 minutes I inquired, and they said 10 more minutes...They told me to pay a certain amount, I complied, then afterwards remembered we have a warranty. They refunded and told me warranty is done 2026... After leaving and viewing orrinal paperwork, I see warranty lasts til 2031...What gives with IRA Toyota???

Great service and technical staff! Shuttle service drivers are excellent too and this service is of great convenience.

Ira Toyota of Hyannis is FANTASTIC! I trust them implicitly with my cars, and will only go to them. Their customer service is top notch no matter what I have going on. They are respectful of my time, my money, and talk to me straight. I never feel pressured or tricked into services I don’t need. I recommend them to everyone I know.

I have had two bad experiences with this dealer. One was a salesman who i was trying to lease a Rav4 hybrid but never finished deal. Second was recently brought a car in for service and was charged $195 for just looking car over, which i was never told was happening. After questioning charge I eventually got it removed.

Great service , knowledgeable and felt totally comfortable with their service ! Will definitely use them for all my service /mechanical needs

Excellent service for maintenance. I have 3 Lexus RX 350’ and all have been serviced at Hyannis store. A pleasure to work with your teant

The vehicle I wanted needed to be ordered. Eventually they were able to located it and had it delivered to Hyannis. Daniel kept me updated through the process, which went very smoothly.

love my car and the perks that come with owning a toyota but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my service that led to a much bigger problem and was promptly asked why I didn’t “double check their work” before leaving… I am not a mechanic. I am a librarian. being told I should have checked their work is a crazy thing to hear from a mechanic. most people bring their cars to a mechanic because they usually don’t know a whole lot about cars, which means they also don’t know how to diagnose an issue. customers should be able to trust that the professional hired to do a service is competent enough to do the service. the issue could have easily caused an accident had I been going too fast around other cars. this place lost all my trust and my respect considering I was asked to reach out and provide more info and was only ignored by the customer relations manager, marlaine, when I did (multiple times)

Stopped in to see if I could get a sticker for my ‘24 VW Toas- Service department was above and beyond in helping me . Happy to help . So courteous, happy, treated me like I was special from beginning to end. Great experience.

Took my car in for the 5,000 mile maintenance. It took 2 hours. My appointment was for 7:30am and I did that purposely to avoid the mid day and afternoon rush. They told me that I needed a new cabin air filter and that it would cost between $60-$70. That’s insane. I can pay $10 for one and do it myself in 2 minutes. I wouldn’t even be as upset if they had changed my oil, but it was just a tire rotation, topping off my fluids and checking everything else.

Great communication. Fast, efficient, reasonable pricing. I am happy with the service they gave me,

The young service person went out of his way to help us. We were very pleased.

Sales was 5-star. Craig was super professional and efficient. However, just had my first service (5k). Appointment was at 830am. Vehicle wasn't seen till after 9am. Walk around visual and tire rotation - Really!? No oil change, no car wash and, more importantly, I called the service desk about an hour after I got home with a couple of quick questions. No answer (left a message) and no call back. VERY lame. The only reason they are getting 4 stars is because of the Sales staff.

Very helpful folks. Nicole in the Service Department was great. The shuttle service was also friendly and very helpful.

If you have a few hours to spare. Had an appointment but told it would be 90 minutes for an oil change. More like 2 1/2 hours before completion. They do provide a car inspection and always find multiple problems. But we are talking about a dealership… All is good otherwise!

Kenny was very helpful in getting me in for service. Car was fixed within a reasonable amount of time. Set me up for appointment for a recall issue.

Amazing experience! Service was smooth and easy. See Kenny Guay you won't regret it!

I was in with my new car for a valve that was misbehaving on a tire. The young woman that set me up was professional, knowledgeable & made my drop in concern go smoothly.

My truck was completed ahead of schedule, which was a pleasant surprise. The service team was processional, efficient, and very communicative. Highly recommend their services for anyone looking for fast, reliable service!

Very pleasant staff and accommodating. They did what they said they would do. Car was ready when expected . Overall a great experience.

Scheduled my appointment at pm for same day and arrived for my 3pm appointment and was done by 4:05 pm

I forget the gentleman's name. But the person who helped me was extremely helpful. When I got to the point to pay the bill I had forgot that I had a $25 coupon. He rang me up and after the transaction was completed. I remembered. He was very nice and very hospitable even though it was my mistake, and he took the $25 off. I really felt stupid giving him the coupons after my transaction was complete. But he thought nothing of it and was very nice. I truly appreciated that.