Always go to Toyota of Hyannis to get my car serviced. They are very thorough. They run safety checks and always let you know what needs replacing or what will need to be replaced soon. Staff is so polite and go the extra mile for you. Great team here and I wouldn't go anywhere else with my vehicle.

I had an appointment to get a battery check. They said one to 1 1/2 hours. After 1 1/2 hours I went and checked and they hadn’t even done anything. After two hours, they told me I needed a new battery. The cost was $540. I said why did it take two hours to check a battery. They said the appointment was recorded as a non waiter. Meaning, I guess that they assumed I’ve had left the car. For a battery check.??!!!. I left and the key person gave me the wrong key to my car. Needless to say, I will never be back.

It is easy to book quick appts, the service department staff is very friendly as well

Keith Gonzalez, our salesman at IRA Toyota of Hyannis, made our buying experience of a 2026 Crown Signia a pleasure. Keith expertly explained all the features of the new car to us. He was patient in answering our many questions especially in regard to the car’s electronics. My husband and I also appreciated Keith Gonzalez’s kind offer of support with any future questions or concerns. We definitely would definitely recommend Keith Gonzalez to our friends and family members.

Sara Richards was great. The text sent inspection and additional recommended service app/page stinks. Ask your customer how they want to be communicated with. A simple phone call is still an excellent method.

As the cost of everything increases I am pleasantly surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional.

Good experience, and love the service department ( first service ) easy in and out and very accommodating. Overall good service .

I Believe IRA of Hyannis is a good dealership one that you can trust in what they say.

They got me right in for repairs to honor a deadline I requested very much appreciated

I go there for my tail light. They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light same issue again.

They have taken care of our cars since we moved to the cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!”

The service advisors were very helpful very knowledgeable and very friendly. Cost was reasonable as well.

Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete.

The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service.

JR Riley is a phenomenal salesperson and great person. I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the car I purchased ( for 86K) would get an inspection sticker. As an attorney, I fully understand that is not required and the vehicle has to be registered first. In the haste (delivery took 3 hours) of wanting to get out of there the sticker was likely an oversight. No problem. I got one the next day. But since I was told it would be provided - I requested the measly 35 bucks to be reimbursed via text on two separate occasions over two weeks. A cordial response was received indicating that the sales manager had to approve it. Then, nothing. SO, you buy the most expensive car at the dealership and they TELL you they’ll inspect it and provide a sticker. When it is ( inadvertently) not done you just ask for, on the principle of the matter, the 35 bucks ( not to mention the fact you had to take the time and effort to get this done ) and you get NO response. I find this reaction to be unprofessional and reprehensible by the management. Yep it’s 35 bucks. I spent 92K ( including taxes) on the most expensive car they’ve likely sold in a long time. And I got ignored. It’s NOT about the money. It’s about doing the xxxx right thing. And, the management chose not to. I do NOT in ANY way blame the salesperson, JR, He was a great guy to deal with and his courtesy was unfortunately overshadowed by management’s decision to not reimburse me a trivial expense. Shame on them. Thus, overall, they get only 3/5 rating .