Customer Testimonials
My service liaison David, did a great job. He’s extremely friendly thorough entered all my questions. It will asset to the dealership.
I had a great experience purchasing my car from Ira Toyota of Hyannis. The staff was friendly, helpful, and answered all of my questions. The process was smooth, and I am happy with my vehicle. Thank you for the excellent customer service!
Timely,efficient,courteous and knowledgeable. Helped me get discounts and saved me a lot. Liked person to person contact instead of all texts. Same car for 22 years Purchased xx this dealership October 2004! Thank you!
Except for the price of repairs, I have used this dealer for over 20 years. Knowledgable, cooperative, and constructive service associates.
Always go to Toyota of Hyannis to get my car serviced. They are very thorough. They run safety checks and always let you know what needs replacing or what will need to be replaced soon. Staff is so polite and go the extra mile for you. Great team here and I wouldn't go anywhere else with my vehicle.
I had an appointment to get a battery check. They said one to 1 1/2 hours. After 1 1/2 hours I went and checked and they hadn’t even done anything. After two hours, they told me I needed a new battery. The cost was $540. I said why did it take two hours to check a battery. They said the appointment was recorded as a non waiter.
Meaning, I guess that they assumed I’ve had left the car. For a battery check.??!!!. I left and the key person gave me the wrong key to my car. Needless to say, I will never be ... Read More DealerRater - Jun 3, 2026
It is easy to book quick appts, the service department staff is very friendly as well
Keith Gonzalez, our salesman at IRA Toyota of Hyannis, made our buying experience of a 2026 Crown Signia a pleasure. Keith expertly explained all the features of the new car to us. He was patient in answering our many questions especially in regard to the car’s electronics. My husband and I also appreciated Keith Gonzalez’s kind offer of support with any future questions or concerns. We definitely would definitely recommend Keith Gonzalez to our friends and family members.
Sara Richards was great. The text sent inspection and additional recommended service app/page stinks. Ask your customer how they want to be communicated with. A simple phone call is still an excellent method.
As the cost of everything increases I am pleasantly surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional.
Good experience, and love the service department ( first service ) easy in and out and very accommodating. Overall good service .
I Believe IRA of Hyannis is a good dealership one that you can trust in what they say.
They got me right in for repairs to honor a deadline I requested very much appreciated
I go there for my tail light. They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light same issue again.
They have taken care of our cars since we moved to the cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!”
The service advisors were very helpful very knowledgeable and very friendly. Cost was reasonable as well.
Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete.
The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service.
JR Riley is a phenomenal salesperson and great person. I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the car I purchased ( for 86K) would get an inspection sticker. As an attorney, I fully understand that is not required and the vehicle has to be registered first. In the haste (delivery took 3 hours) of wanting to get out of there the sticker was likely an oversight. No problem. I got one the next day. But since I was told it would be provided ... Read More DealerRater - Mar 28, 2026
Polite and friendly service. Any questions are always answered fully. I recommend this dealer highly .
I had a 2pm appointment for an oil change. At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder why they make appointments at a certain time and then make you wait and do nothing. I will never go back to Ira Toyota.
The attention and service at Toyota were excellent. The whole process was quick, clear, and very professional. I was really happy! I’d definitely recommend them.
Bought a new car and was very happy with the process and the staff. I did purchase the Resistall paint protection but wasn't happy with that, but when I brought it up they offered to reimburse me the cost of it. So excellent customer service. would highly recommend.
Great staff, open lines of Communication. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed.
Friendly courteous staff. No complaints. They made the buying process easy. x x x x
Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept
Waited 2 hours for just an oil change and I had a coupon they didn’t give me any discount even though I have shown my coupon to them!
Very god competent polite service i am very pleased with my purchase will recommend to others
Katie was great-handled what work was needed on my car. She is an excellent communicator, which has enhanced my experience with Ira Toyota.
We bought our car mainly online and over the phone. Gustavo could not have been more professional and helpful making it all work in the middle of a blizzard.
We called service when my car would not start with a low power message—4 pm. Person gave us good instructions since we had to wait for AAA. On Wed.am Katie was Great! Explained process snd then updated with details, she returned my call promptly when I had a question.
Lack of communication on their part. My key fob issue was not fixed. Car alarm continued to go off. I ended troubleshooting it at home, and solved the problem.
Eric help me and was able to give me a coupon as well so my total was not that intense because I was replacing my whole muffler system
I’m disappointed. I had a purchase and sales agreement that I viewed and was to pick up once I got the funds and insurance settled. The dealer was closed for 3 days because of the blizzard. I was snowed in as well.
I didn’t like the pressure from the salesperson who wanted me to purchase an additional package in addition to what I was paying for the vehicle.
He gave me papers to sign which I signed thinking it was the same purchase and sales agreement I reviewed earlier.
I was at the dealers from 9:30 a.m. to 3:30 p.... Read More DealerRater - Feb 28, 2026
Always get an honest and thoughtful opinion without pressure Allen was great. He and my daughter got along great. I wish I could have processed what he said a little quicker but I had been up for 4 nights keeping a generator going and shoveling in the day. Thank you.
Service was attentive and very helpful and always do a great job waiting area clean and comfortable
Excellent service with comply chairs and free delicious coffee Laty Decosta my service mgr was terrific and was so helpful and knowledgeable. Thank you Katy
The service is always top notch at Ira Toyota of Hyannis. Clear communication is always key with their customers. Thanks
Ira Toyota in Hyannis Mass is an excellent honest dealership. Eric Moberg 44627 was my Service Advisor, very friendly, courteous and informative. That in itself makes Ira a very pleasant dealership to have my service needs taken care of. Of my many times there I have always been comfortable in my dealings with Ira. I have also dealt with Kenny whom I think may be the Service manager there. He also, has been very courteous and informative and very pleasant to deal with. I dont want to forget how nice the girls are behind the service checkout counter as well as ... Read More DealerRater - Feb 5, 2026
My car was evaluated and a tire sensor was dead. It was replaced in a timely manner. David listened to my concerns and kept me informed of the situation.
Very responsive to questions. Well staffed to handle customer needs. No feeling of being rushed. On time.
Primary concern was not fixed, spent too much time looking for other things to sell me. Now I have to bring it back again, not happy.
Overall, a good experience. Some delay in adding side body molding and getting new registration, state inspection sticker but it was only one day.i didn’t have this experience the last time I bought a car at the dealership.
Brought my car in for noise in the front end. Technician took the car for a ride, came back a few minutes later said it was most likely a wheel bearing needed to put it up on the left to double check. Three hours later, they handed me a list of things that was wrong with the car and a $200 diagnostic bill. They wasted nearly 3 hours of my time and $200 of my money for something that took 15 or 20 minutes to diagnose.
I recently went to Hyannis Toyota and they would not honor the coupons on their website for an oil change. They said since my car was Lexus it did qualify which I think is crazy since Lexus and Toyota are the same company. My Lexus dealer is a hour away so I have been going there but no longer.. The easy thing was to say sure we will support you. So now I will be going somewhere else to do my car service.
My comments follow on my previous comments . Today's experience is the same as mentioned before . Excellent! I highly recommend ira Toyota of Hyannis
Service Manager was very helpful and friendly. Was in and out on time even though I was told they were a bit short staffed (holiday) today
Service provider was knowledgeable and friendly. Technician did a very good job and it was done in a reasonable time.
Very easy to schedule service. Service was prompt and done well. Everyone was polite and helpful. Very happy with whole process.
Overall I've had great service at this location. This time was not so good. Coordinating a appointment for new tires at the same time as a my regular maintenance couldn't be done. And when I asked for a specific tire option, they couldn't guarantee it would be there unless I put a credit card number down to set the tires aside.
They were excellent in doing my oil change, tire rotation and applying brake fluid. The waiting room. Is comfortable and the price was reasonable. Will go back again!
Fantastic I’ve been purchasing cars from this dealer for a number of years they are the best I’ll always be doing business with them
Brought my 2006 Hybrid Highlander across the water from Nantucket to be serviced. Worth the ferry cost. Easy to deal with. Recommended where to get the car painted and drove my car there for me.
Ira Toyota of Hyannis made the car buying process easy and simple and the staff were pleasant.
May be my last visit. Had coupon for 18% for repairs and they ended up giving me $10 less than the 18% for some reason. Waited over an hour LONGER than the 2 hours projected and nobody ever came to tell me - I went up to check myself multiple times
I was in the market to purchase a new 2026 Toyota Tundra and was very lucky to pick Ira Toyota of Hyannis for my purchase I was even more fortunate that Justin Brandt was waiting for me at the door when I walked in. Justin got me a great deal on a great Tundra and the dealership treated me more than fairly on my trade in. Although the vehicle was in transit at the time of my visit Justin took great care to make the whole purchasing process as smooth and seamless as possible. I would definitely buy from Ira Toyota ... Read More DealerRater - Dec 29, 2025
Ira of Hyannis was nice to work with, the team made the buying experience smooth
The service team in Hyannis Toyota is always professional, they explain everything in detail and very pleasant to work with
I took my 2011 Camry in for service, and as usual was more than happy with the work that was performed, as well as the inspection that made me aware of work I needed to have done in the near future. The entire staff and my advisor Sarah we very courteous and professional. I will continue to be a costumer
It’s the best dealership on the Cape. I have always had a great experience at this location. I’m always treated with respect. Customer service is excellent here. People are knowledgeable and friendly. They are welcoming and helpful. I’m on my third lease of a RAV4! Keep up the amazing service.
Not very happy with the results of my experience at this time further evaluation is needed
The dealership was efficient and pleasant. When I took the car next door for inspection the waiting area was impressive with all the big and comfortable chairs as the staff was efficient and professional.
This was my first time visiting this dealership for service on my 21 Highlander and it was a really great experience. The woman who helped me was just lovely, very friendly and welcoming. I will be back.
Thank you, Toyota of Hyannis, for saving me when a warning light came on while I was 300 miles from home. You were understanding and responsive, getting me back on the road with confidence in less than an hour.
No discount even during holiday seasons. I got a flat tire, and did routine maintenance, got all 4 tires changed. Will definitely go to another dealership or Costco in the future.
First time having my car serviced at this location, and will certainly return. The staff were efficient, respectful, and professional!
Very accomodating, pleasant and timely with my service. I have an older vehicle and the 51 point checklist undertaken at no cost was very reassuring that my vehicle was in great shape.
My Tech Sara did such an amazing job getting me in and out of scheduled appointment as well as answering all my questions. Keep up the great work!
Was not satisfied. Dropped car off at 7:15 am. For 5,000 mile service and diagnostic check. I said I will return at 1:00. On my return I was informed it will be another 2 hours. No call or text. I was dropped off to pick up vehicle. I received a ride from Toyota shuttle. However now I’m stranded at home which I had many errands on my only day off. The response I got was a little short and not apologetic.
Staff are always pleasant and patient. Work is done as explained and according to what I want done. In the rare instance it takes longer, I am notified and given a reason. My needs are always questioned…ride or loaner.
Great service always here. The advisers are always on point and the technicians do great work. Bought my Tacoma new here and have had all the service done at Ira.
At some point my husband’s name was put on my account and it’s been a nightmare getting it off! I don’t think it’s a hard ask to get my name on my vehicle. But apparently it’s an impossible ask. I had an oil change and got my wheels aligned. All went well and the service writer was pleasant. If only you could get my name correct (it’s Susan, I own two Toyotas.) ironically, “Greg” doesn’t own any vehicles. Thanks for listening….
Very pleased with our salesman, Jeremy. He listened, answered questions, was extremely knowledgeable about what we were looking for, helped to make our purchase possible and his winning personality made the whole process extremely pleasurable!
Looking for a used truck JR Riley , helped me bring it home ! Solid deal and a friendly environment. Great customer communication, kept up to speed on all developments. Thank you JR !
We have always felt well taken care of at this dealership since we started working with them 15 years ago. We have mainly worked with J.R. Reilly who has been consistently wonderful to work with - responsive, attentive to our concerns and great sense of humor as well. We always ask for J.R. when we have a question, concern or need a new car. But all the staff we have come into contact with, without exception have been terrific - great customer service at all times!
Timely, Quick. Complete and professional service. Appointment was easy to do. Polite representative very helpful.
Toyota personal have ALWAYS BEEN OBSERVANT OF ANY. PROBLEM S WITH MY CAR EVEN IF I CAME IN FOR A SCHEDULED ROUTINE SERVICE WONDERFUL PEOPLE
My service guy is the best. He goes overboard to help with all the new technology in my Grand Highlander that often baffles me! He is kind and explains everything step by step. It is a huge learning curve for older customers and he is respectful and thorough in his explanations. The mechanical work on the car was also done in a timely fashion.
Great experience all around stand is service and especially Steve the shuttle driver! Exceptional service
Customer service is gone in this location. I walked in for a scheduled appointment and not one person speaks or acknowledges me until I say something. I’m met with attitude right off the bat. I’m told it will be 90mins for a scheduled appointment. 😳 I have my young daughter with me and in my head I’m like okay well at least I bright dinner.
Fast transaction, Accommodating and knowledgeable about all my questions about the car I want Thank you so much
New front brake pads were installed on my Highlander in about half the estimated time.
Had a 10,000 mile Toyota Care service performed on my 2025 Grand Highlander today while we were visiting Cape Cod. Service technician was very personable and pleasant. Vehicle was ready when promised. I would certainly return to the dealership.
Had our 2017 Sienna detailed today! I cannot say enough about how pleased we are! It looks like a brand new car inside and out!! Thank you so much!
Very professional and friendly doing their best to make sure they complete the job in the time they said
Eric Moberg was a great help with the work done of my 1979 Beetle. He was polite and informative at all times. I am very satisfied with the work done on the bug and want to thank all in the service department for their work.
Craig Kinney and the team at Ira are superb. I highly recommend CRAIG and his team.
Much faster greeting when I first got there. I like the video and recommendations. The service took 2.5 hours which felt very long waiting.
Appreciated the follow-up and time taken to look at the car, features and options.
Katie took care of me but you were very understaffed. It took 5 and 1/2 hours. I was told 1and 1/2 hours. I did buy tires but 5 and 1/2 hours was too much. I was sent a text that I had a problem but I was expecting Katie to come out and talk to me so I didn’t see it at first. My phone lost its charge -your charging station didn’t work on my I phone. After an hour Katie found me a charger that worked. Katie did get me a discount. You need to hire more help. I had an appointment!
Excellent service. Can always get appointments when I need them. Great communication when car is being worked on!
Great service, polite personnel. What more can I say? Service as described And done Well
Enjoyed doing business with Ira Toyota. Keith Gonzalez was great courteous, professional and honest. We were not planning to buy a car that day but we did. Keith worked hard and relentlessly to get our out of state registration. We appreciate the effort he made. The only negative experience we had was with the finance employee, I can't remember his name. He was unprofessional, unfriendly, rude and rushed us through the process. If we had met him first I think we would have walked out of the dealership.
Unpleasant service center personnel. Drop off policy was not explained by Sarah at drop off at 8:30am. Car was ready at 3:00pm. Kenny (day manager) was indifferent. When I picked the car up I told Sarah that the personnel should be more pleasant. She sarcastically responded “have a nice rest of your day “! This request was sent with my incorrect last name. When I called multiple times I was greeted with “highest level of customer care”!!
Quick service comprehensive report both on line & on paper professional explanation by Eric service advisor
Our salesperson Gustavo was fantastic. Very quick, thorough, knowledgeable, friendly, smart, professional, and responsive. Willing and able to help at any time with any issue. I really felt taken care of. Trust him when he tells you how long it will take to deal with all the paperwork involved in buying a car!
He also made a real social connection with us when we got chatty about each others' personal lives. I loved how as soon as we told him the names we'd given to our old trade-in car ("Friend"), and the new Prius Plug-in Hybrid we ... Read More DealerRater - Oct 2, 2025
Purchased the vehicle on Saturday and they had it registered, inspected, detailed and ready for pickup on Monday. Craig was excellent, very helpful, knowledgeable and professional. He spent the time after the sale to set up my Toyota Connect and explain many of the features of my new vehicle.
Happy with my service. Car running well. My only complaint was that there was no hit choclate
The transaction was easy and the staff was very helpful and nice highly recommend going to Ira!
I have had great experiences with this dealership over the past 4 years, but my service appointment this month wasn’t at the same standard.
