Customer Testimonials
As always, exceptional service was delivered. From the scheduling to the mechanical service performance to the follow up and check out, an informative, courteous, pleasant automotive maintenance experience was had. I’ll be back.
I came in to have my car's inspection. Sarah Richards , my service advisor, was professional, knowledgeable, nice and, actually, perfect!
The customer service was great. Appreciate the work they have done In my car. Yes
I got an email from Ira Toyota asking me if I wanted to trade my RAV4 in the deal from Ira was worth looking into so I went down to talk to my sales rep JR Riley, who has always been very fair and has taken care of me in the past could not say enough good things about the dealership in Hyannis the buying experience was again outstanding the business manager named John Brown was great as well. Got me in and out in about an hour with all the paperwork we went over. I would highly recommend that ... Read More DealerRater - Jul 16, 2025
My experience at Toyota today was excellent. They were professionals and friendly. I felt very comfortable with the way everything was handled.
The staff was friendly and professional. They took the time to help me with my problem and I left totally satisfied.i would not hesitate to use them again.
Bait and switch $150 dollar oil change was quoted $79 online price $29. Typical dealership issues.
I had a very positive experience at Ira Toyota. They were really helpful every step of the way. Danny Gonzalez was a great help. Professional and friendly and he made the process much easier.
Jake got me in and out 2 hours ahead of my actual scheduled appointment which was hugely helpful. . Jake was very informative, and didn’t push things I didn’t need, but recommended for a couple of things that made perfect sense for my driving needs.
They honored the coupons I presented and the work was accomplished in a timely manner.
Service Reps were very nice and very helpful. Mechanic did a good job. Will be sure to come back when I need service in Hysnnis
JT and Danny were amazing to work with. Our first experience with IRA WAS GREAT .
Called Assistant Service Manager Kenny four days ago asking to be added to the schedule as my tire pressure light came on. Team checked it out. I had another puncture with a slow leak. Was able to plug it but told me 3 of my tires were almost bald at the edges. He ordered them and they were able to get them put on and aligned today. We are headed out soon on a trip so it was almost a blessing ing disguise this happened. The fourth tire was almost new as two months ago we had a sidewall puncture and ... Read More DealerRater - Jun 27, 2025
Service department was great. Kept me informed as to what my vehicle needed. Nicole is wonderful.
Did what I asked , Man at desk for sign up was very helpful. Thank you!
Easy to deal with, performed work as requested, the price was very reasonable, we will be using them again if required
I purchased a new Tacoma Hybrid from IRA. Jeremy Holzworth was so easy to work with. I spoke to him on the phone, told him I wasn’t in a rush to buy but wanted to test drive. No pressure from him at all. I test drove the truck, explained I was in a lease with a different dealer. He gave me some pointers and I left. When I was ready to buy I went back and he found me the truck I wanted. Easiest buying experience I’ve had! Great communication throughout the process. Never asked me “for the ... Read More DealerRater - Jun 18, 2025
Meaghan runs a great team at the service department. Thank you all so much for helping with my car.ans creating a friendly environment
I have purchased several vehicles from Hyannis Toyota and have always been satisfied. We recently leased a 2025 Land Cruiser. When issues arose with the lease paperwork, Taylor Buchanan helped us at every step to make sure we were all set and comfortable. Please visit Taylor & the team at Hyannis Toyota!
Always courteous restful and on time with appointments—so appreciative and important best of all I never fell pressed to do more work on my auto which they do so well —custoier for 13 yrs m
The car has alignment issues. I took it in for an alignment and I still feel it pulling. Something’s off and I had my bf drive it and he agrees. He said to bring it back. The customer service was great the mechanic was friendly. My car has some kinda issue that maybe needs further diagnosing. It’s the 2nd time this cars done this and the first time I almost died. I won’t be buying a Prius again.
They alerted me to the need for maintenance in a timely way. I got an appointment quickly and they got the work done well and very efficiently. I appreciated how they respected my time!
Facility is very clean and the waiting area is comfortably furnished. Snacks and beverages are available for sale. Desk Staff are knowledgeable - mechanics are not part of the intake process . Some costs are not transparent such as the shuttle service which I thought was a courtesy service .
Also I had a $39.00 charge listed as shop charge / misc materials . As well as an $84.00 charge for an oil change which I had a 9.99 coupon for from the dealership. In fairness I did get a $130.00 adjustment related to the brake job I had done and also had a coupon from the dealership. ... Read More DealerRater - Jun 12, 2025
From the time that I sent the dealership an inquiry about a test drive to the moment that I picked up the vehicle the entire process was seamless and professional.
Service check in was efficient and agent was friendly. Work was done quickly with good communication at completion.
Daniel Gonzalez sold us a 2025 Toyota RAV4 XLE recently. He was very knowledgeable, helpful, and answered all our questions. I would highly recommend him. Maureen Webb
Keith Gonzalez was amazing very attentive, very knowledgeable and searched for the best deal for us
Sales person JR was very nice, although Jonathan who finalized the purchase with us was less so.
i was able to get an appointment within the same day the service was completed in less than an hour good job
Ira Toyota is conveniently located and offers friendly and fast service to customers on Cape Cod
Great person very nice service help a lot in everything I needed response quick thanks
I bought a Venza from Ira in 2021 and recently went back to have them duplicate my key fob as a backup. They charged me nearly $200 just to program the one I bought online! What a ripoff!!!
Great for fast and professional service for your vehicle. The knowledgeable staff can adequately explain what you need done.
Everyone was very nice and polite. Thank you very much see you next oil change
Thomas Leal is a hard worker who found me a beautiful Rav 4 and I’m very happy to have done business with Ira Toyota !
The service advisor was quick, efficient and knowledgeable. I was pleasantly surprised to see my car washed when the service was completed! Great experience.
I bought a used car from them. They were transparent and honest about all of the details.
The person I dealt with Steven colon outstanding person I recommend Toyota highly Thank you. Donald Lewis
The customer service was excellent and the people that worked with me were very helpful.
Purchased our Crown at Ira... followup service has been excellent on all levels: professionally completed service (oil change), handled specific issues (clogged A/C tube), and perfect removal of scratches in paint Kennie (Service Manager) is un matched in customer care. We are big fans.
We had a great experience with their representative, Justin Brandt. He went far beyond our expectations. We are extremely pleased with the dealership and our new car.
Overall, it was a positive experience. Staff was friendly and helpful. The business manager was a little pushy in trying to get me to opt for additional coverage despite the fact that the dealership stated that I was getting free tuneups for two years. This is overkill.
Very helpful. Explained problem. Courteous and attentive. Made appointment necessary. Work done in timely fashion.
5,000 mile service check at 65,000 mikes. Very easy to schedule. Got there right on time, service person took care of me immediately. Very personal experience. Excellent waiting area. My service took 2 hours; very efficient. Gave me exactly what I needed. Great dealership.
The service department (especially Kenny) is the best. They take great care of my car.
The service and customer care that my husband received were outstanding! Special thanks to Marlene and Steve for their understanding and support!
Disappointed, diagnostic report came from someone in the south who no actual clue why my truck was in for repair. After the service was done and I agreed to cost I was told I could pay online. Felt like I was doing all the work and everything outsourced. Nothing close to personal service.
We are always very pleased with the service advisors and technicians in the service and communications about our car.
I love working with Dave Nickerson he is honest and very helpful. The service at IRA Toyota Is great.
Quick reception; detaled explanation of the necessary work in person and by text, and an easy to schedule return for the work.
I received excellent service from a knowledgable team throughout the process of buying my new car.
Easy to access service. Competent and friendly customer service. Service performed on time and with precision
The dealership is fine but the waiting area for service was freezing,you need to heat the place a bit very uncomfortable
Great customer service. Called about an issue. I was addressed and taken care of promptly
The service is excellent. They give goid advice about what and when to do various services and their work has always been first rate. People are friendly and the waiting room is comfortable and clean. Today I used the shuttle service and was very happy..nice guys and good drivers. I am very happy with this dealer.
The service was excellent. They took me on time and my car was ready to be picked up before the end of the day
As far as the service department goes there was no issues everything went smooth and seamless. Very polite.
Very professional , friendly service advisors, attention to detail, was in and out within a timely fashion
Smooth and great process over text communication with Keith. Sales manager was great as well.
I have trusted them for years with servicing our Sienna and at 17 it is still going strong! Sometimes repairs can be expensive, but not if you never have to deal with it again because it was done right. Coupons for regular service items balance costs out so they really do provide good value.
Outstanding service especially from Danny Gonzalez. My Dad and I were impressed from the service we received.
Very professional and a great staff ! I bought a car there 6 years ago and came back to buy a new one
David was knowledgeable, professional and personable! A very necessary chore went off well and smoothly.
Had service done on my 2023 RAV4 Hybrid, got a walk around video that showed that there were no issues. Pleasant at the reception area, comfortable seating area with complementary coffee. Overall great experience.
Today I went in for an oil change. and had the pleasure of a wonderful experience
Quick appointment made. Service was for warranty work and was completed in time promised. A shuttle service was scheduled to take me home and pick me up when car was finished. Very friendly driver. I am recommending Ira Toyota.
Great customer service from the second you walk in. Exceptional buying experience. Definitely recommended anyone looking to purchase a vehicle.
Service rep was pleasant and thorough. Checked me in promptly after which I found a seat in the very comfortable waiting area. My car was serviced in less time than anticipated. Check out was quick and easy. Overall a great experience!
By phone, text, and email I made appointment for 40,000 mile maintenance, saying we would WAIT. We arrived at appointed time, and they said we had to leave car for the day - mechanics were at lunch...After wrangling they agreed to complete the oil change and tire rotation within 90 minutes after 100 minutes I inquired, and they said 10 more minutes...They told me to pay a certain amount, I complied, then afterwards remembered we have a warranty. They refunded and told me warranty is done 2026... After leaving and viewing orrinal paperwork, I see warranty lasts til 2031...What gives with IRA Toyota???
Great service and technical staff! Shuttle service drivers are excellent too and this service is of great convenience.
Ira Toyota of Hyannis is FANTASTIC! I trust them implicitly with my cars, and will only go to them. Their customer service is top notch no matter what I have going on. They are respectful of my time, my money, and talk to me straight. I never feel pressured or tricked into services I don’t need. I recommend them to everyone I know.
I have had two bad experiences with this dealer. One was a salesman who i was trying to lease a Rav4 hybrid but never finished deal. Second was recently brought a car in for service and was charged $195 for just looking car over, which i was never told was happening. After questioning charge I eventually got it removed.
Great service , knowledgeable and felt totally comfortable with their service ! Will definitely use them for all my service /mechanical needs
Excellent service for maintenance. I have 3 Lexus RX 350’ and all have been serviced at Hyannis store. A pleasure to work with your teant
The vehicle I wanted needed to be ordered. Eventually they were able to located it and had it delivered to Hyannis. Daniel kept me updated through the process, which went very smoothly.
love my car and the perks that come with owning a toyota but hyannis toyota has truly abysmal customer service. absolutely would not recommend. I mentioned a problem that I had noticed before and after my service that led to a much bigger problem and was promptly asked why I didn’t “double check their work” before leaving… I am not a mechanic. I am a librarian.
being told I should have checked their work is a crazy thing to hear from a mechanic.
most people bring their cars to a mechanic because they usually don’t know a whole ... Read More DealerRater - Mar 2, 2025
Stopped in to see if I could get a sticker for my ‘24 VW Toas- Service department was above and beyond in helping me . Happy to help . So courteous, happy, treated me like I was special from beginning to end. Great experience.
Took my car in for the 5,000 mile maintenance. It took 2 hours. My appointment was for 7:30am and I did that purposely to avoid the mid day and afternoon rush. They told me that I needed a new cabin air filter and that it would cost between $60-$70. That’s insane. I can pay $10 for one and do it myself in 2 minutes. I wouldn’t even be as upset if they had changed my oil, but it was just a tire rotation, topping off my fluids and checking everything else.
Great communication. Fast, efficient, reasonable pricing. I am happy with the service they gave me,
The young service person went out of his way to help us. We were very pleased.
Sales was 5-star. Craig was super professional and efficient. However, just had my first service (5k). Appointment was at 830am. Vehicle wasn't seen till after 9am. Walk around visual and tire rotation - Really!? No oil change, no car wash and, more importantly, I called the service desk about an hour after I got home with a couple of quick questions. No answer (left a message) and no call back. VERY lame. The only reason they are getting 4 stars is because of the Sales staff.
Very helpful folks. Nicole in the Service Department was great. The shuttle service was also friendly and very helpful.
If you have a few hours to spare. Had an appointment but told it would be 90 minutes for an oil change. More like 2 1/2 hours before completion. They do provide a car inspection and always find multiple problems. But we are talking about a dealership… All is good otherwise!
Kenny was very helpful in getting me in for service. Car was fixed within a reasonable amount of time. Set me up for appointment for a recall issue.
Amazing experience! Service was smooth and easy. See Kenny Guay you won't regret it!
I was in with my new car for a valve that was misbehaving on a tire. The young woman that set me up was professional, knowledgeable & made my drop in concern go smoothly.
My truck was completed ahead of schedule, which was a pleasant surprise. The service team was processional, efficient, and very communicative. Highly recommend their services for anyone looking for fast, reliable service!
Very pleasant staff and accommodating. They did what they said they would do. Car was ready when expected . Overall a great experience.
Scheduled my appointment at pm for same day and arrived for my 3pm appointment and was done by 4:05 pm
I forget the gentleman's name. But the person who helped me was extremely helpful. When I got to the point to pay the bill I had forgot that I had a $25 coupon. He rang me up and after the transaction was completed. I remembered. He was very nice and very hospitable even though it was my mistake, and he took the $25 off. I really felt stupid giving him the coupons after my transaction was complete. But he thought nothing of it and was very nice. I truly appreciated that.
Usually very good service but I was disappointed today. Ira has a new text message process that was confusing. I received a text that indicted all had gone well. So I went to pay the bill only to find out the car was still being worked on. That made no sense. And the text indicated a total cost but when I went to the cashier the second time the bill was about 20% more. Therefore it was not a good customer experience. It was below average. Ira needs to improve the texting process.
I came to the Toyota Service Center early today to get the inspection sticker for the Corolla I bought Thursday. The service advisor, Eric Moberg, welcomed me warmly and said I’d be first in line for the inspection. This suited me perfectly, since I’d already endured an all-day process on Thursday and wanted to avoid another lengthy wait. I brewed a coffee, settled in the waiting area, and used the complimentary Wi-Fi. Twenty minutes later, I visited the Parts department to request a quote for floor mats - the car had only come with the driver’s side ... Read More DealerRater - Feb 9, 2025
Very good experience today. Great communication, handoff of info between other employees was clear and consistent, and all options were well explained. I appreciated the photos, video and detailed notes - recommended work was well documented. My car runs much better- acceleration, starting, etc and the engine is quieter.
Great professional Service. Comfortable waiting area and service is completed in a timely manner. Thanks
Sales was great but the service took too long for an oil change and tire rotation
After my oil change they suggested a few other services that my truck was do for. They gave me all my options and the price involved w/doing each one.
Excellent customer service……good communication about needed repairs. Staff kept me informed during inspection and work
My first review was never posted, so here was my experience again with Ira Toyota of Hyannis. I had 9938 miles on my 2023 Tacoma, went in for a 10,000 mile service, saw that they want to do a 15,000 mile service. Told the service rep that the 2 items I needed regardless of any other work was an oil and filter change, and a tire rotation. He told me that they were going to have to do the 24 month-20,000 mile service. I reminded him that there was only 9938 miles, and I've only had the truck for 18 months. He said we're not giving ... Read More DealerRater - Jan 27, 2025
Nice place and very friendly people there . They're always so nice and on time .
The service rep that waited on me about low tire pressure was very helpful and within an hour he had the tire pressure upped to 36 lbs instead of the 31 lbs that was diagnosed.