Customer Testimonials
Quick appointment made. Service was for warranty work and was completed in time promised. A shuttle service was scheduled to take me home and pick me up when car was finished. Very friendly driver. I am recommending Ira Toyota.
Great customer service from the second you walk in. Exceptional buying experience. Definitely recommended anyone looking to purchase a vehicle.
Service rep was pleasant and thorough. Checked me in promptly after which I found a seat in the very comfortable waiting area. My car was serviced in less time than anticipated. Check out was quick and easy. Overall a great experience!
Great service and technical staff! Shuttle service drivers are excellent too and this service is of great convenience.
Ira Toyota of Hyannis is FANTASTIC! I trust them implicitly with my cars, and will only go to them. Their customer service is top notch no matter what I have going on. They are respectful of my time, my money, and talk to me straight. I never feel pressured or tricked into services I don’t need. I recommend them to everyone I know.
Great service , knowledgeable and felt totally comfortable with their service ! Will definitely use them for all my service /mechanical needs
Excellent service for maintenance. I have 3 Lexus RX 350’ and all have been serviced at Hyannis store. A pleasure to work with your teant
The vehicle I wanted needed to be ordered. Eventually they were able to located it and had it delivered to Hyannis. Daniel kept me updated through the process, which went very smoothly.
Stopped in to see if I could get a sticker for my ‘24 VW Toas- Service department was above and beyond in helping me . Happy to help . So courteous, happy, treated me like I was special from beginning to end. Great experience.
Great communication. Fast, efficient, reasonable pricing. I am happy with the service they gave me,
The young service person went out of his way to help us. We were very pleased.
Sales was 5-star. Craig was super professional and efficient. However, just had my first service (5k). Appointment was at 830am. Vehicle wasn't seen till after 9am. Walk around visual and tire rotation - Really!? No oil change, no car wash and, more importantly, I called the service desk about an hour after I got home with a couple of quick questions. No answer (left a message) and no call back. VERY lame. The only reason they are getting 4 stars is because of the Sales staff.
Very helpful folks. Nicole in the Service Department was great. The shuttle service was also friendly and very helpful.
Kenny was very helpful in getting me in for service. Car was fixed within a reasonable amount of time. Set me up for appointment for a recall issue.
Amazing experience! Service was smooth and easy. See Kenny Guay you won't regret it!
I was in with my new car for a valve that was misbehaving on a tire. The young woman that set me up was professional, knowledgeable & made my drop in concern go smoothly.
My truck was completed ahead of schedule, which was a pleasant surprise. The service team was processional, efficient, and very communicative. Highly recommend their services for anyone looking for fast, reliable service!
Very pleasant staff and accommodating. They did what they said they would do. Car was ready when expected . Overall a great experience.
Scheduled my appointment at pm for same day and arrived for my 3pm appointment and was done by 4:05 pm
I forget the gentleman's name. But the person who helped me was extremely helpful. When I got to the point to pay the bill I had forgot that I had a $25 coupon. He rang me up and after the transaction was completed. I remembered. He was very nice and very hospitable even though it was my mistake, and he took the $25 off. I really felt stupid giving him the coupons after my transaction was complete. But he thought nothing of it and was very nice. I truly appreciated that.
I came to the Toyota Service Center early today to get the inspection sticker for the Corolla I bought Thursday. The service advisor, Eric Moberg, welcomed me warmly and said I’d be first in line for the inspection. This suited me perfectly, since I’d already endured an all-day process on Thursday and wanted to avoid another lengthy wait. I brewed a coffee, settled in the waiting area, and used the complimentary Wi-Fi. Twenty minutes later, I visited the Parts department to request a quote for floor mats - the car had only come with the driver’s side ...
Very good experience today. Great communication, handoff of info between other employees was clear and consistent, and all options were well explained. I appreciated the photos, video and detailed notes - recommended work was well documented. My car runs much better- acceleration, starting, etc and the engine is quieter.
Great professional Service. Comfortable waiting area and service is completed in a timely manner. Thanks
After my oil change they suggested a few other services that my truck was do for. They gave me all my options and the price involved w/doing each one.
Excellent customer service……good communication about needed repairs. Staff kept me informed during inspection and work
Nice place and very friendly people there . They're always so nice and on time .
The service rep that waited on me about low tire pressure was very helpful and within an hour he had the tire pressure upped to 36 lbs instead of the 31 lbs that was diagnosed.
I’m perfectly happy with the work they do, the employees are very nice and helpful.
Work excellent ! Nice people at front desk! I am 93 years young, car was done for pick up,
Everyone on the staff from sales to service was knowledgeable and very professional. They went out of their way to be pleasant and accommodating. They knew the Toyota product thoroughly and could explain everything well.
Smooth checkin, efficient, delivered, completed on time!! The check in at service desk smooth and they very knowledgeable!!
I stopped by for an inspection sticker and I was able to obtain one without any problem!
Very nice dealer with nice people and a nice comfy waiting room to sit in
Keith was wonderful to my father and I and helped us up and above- staying late to make sure I was able to buy the Certified RAV4 I wanted, and going out of his way to meet us and have our mechanic look at it, ensuring I traded in my old Camry so I could drive on the road faster-and giving us the support we needed to make this purchase- Fabulous job! Thank you so very much.
Great service. Honored coupon. Will go back again. Free oil change. Paid for tire rotation.
I didn’t have an appointment but my tire light was going off so they took my vehicle and repaired the tire. Very accommodating- Kenny was great!
The service advisor described the expected work and costs. An additional item was identified and work proceeded after I approved. In the process of the repair, they broke a sensor for which I have to return once they receive the part. All told, I was at the service center for 8 hours and I have to return. A discount was offered. The discount offered amounted to less than 3 percent of the total charges.
The Toyota service staff are professional, friendly, and efficient, consistently delivering exceptional care and expertise.
The salesman and business manager made the purchase experience very pleasant. I would go back and will tell all of my friends about Ira Toyota of Hyannis.
Khoa, and Kenneth went far and beyond their duties to diagnose the electronic problem for me on my 2022 Sienna . I am grateful for their professionalism and kindness.
Good service and work. I highly recommend. This past visit, however, I had to call to find out my car was done. Not sure why they couldn’t have just given me a courtesy call to let me know it was ready. Overall satisfied, however.
I have now had two interactions with the service staff, and both have been excellent. They handled the transfer of my service account from my dealership in Virginia to here Without a hiccup and earlier this week, replaced the back up camera promptly and at no cost to me.
The best I meet Best Service anyone can ask for. Justin made buying a car a wonderful experience for me Thank you so much Justin.
Thank you very much for a job well done. Ira Toyota of Hyannis always does a very good job for myself. Whenever I take my truck in there to be serviced, they do a good job and let me know anything else that has to be done on the job and they’re very knowledgeable of what they’re Suggesting I get done.
Jessica was excellent to deal with and very accommodating to mine and my family’s needs and helped me stay within my budget. She answered all my questions and came back telling me that the dealership will follow through on my requests.
We bought our car here and have also had periodic maintenance performed at the service department. Highest marks for both sales and service department.
I've had bad luck with Toyota dealerships past 5 years. To the point that the old nickname became the norm "stealerships". Then I went to Toyota of Hyannis. They treated me like a customer and didn't try to upsell me at all. I've been driving an hour to get my service done for a good reason and it's Hyannis Toyota.
Great experience, fair pricing for service, nice and easy in and out, my go to place to service our Rav4
Love this place! Great people! Great service! Fair prices ! I highly recommend this place! Hyannis Toyota!!!!
Great service every time! Today Steven helped me and he was excellent! I am a loyal customer at Ira Toyota of Hyannis.
Been going to Toyota for many years and always have great experience. Will continue going.
Assisted me in finding exactly what I needed in a vehicle and what I wanted. Courteous and professional.
Outstanding sales team- great and highly personalized customer service - I’ll buy my next car here
Nicole in the service department handled our issue perfectly. It took nearly two weeks to get the parts and Nicole made sure to keep us notified every step of the way. She was very apologetic when the repair took longer than expected.
I had a special situation and my salesman Danny went above and beyond to accommodate me.
Ira Toyota offered prompt, courteous and friendly service! I had no appointment yet their service staff were excellent!
Sales man great. Finance/extra guy does not listen. He is annoying to say the least. Car was not perfect at delivery. Windshield could have been cleaner. Sticker still on interior light.
Service tech was very friendly and knowledgeable. Made you feel like he cared about what you had to say.
Friendly courteous service in the service department. Comfortable waiting area also. Service rep was helpful
Superb, on-time and fair. It is why I return their for all my Tacoma services. It was also made more enjoyable because the waiting area TV Set was off, not playing the annoying Home Improvements show that is usually on. 'Tis nice to deal with polite Professionals.
From the time I arrived, everyone was knowledgeable and very professional. Nice job by all.
We have had two good experiences, buying a used truck and six months later, a new car. Jeremy Holzworth and the supporting team made it a pleasant experience. Jeremy worked hard at providing us with great deals.
Awesome people ! Awesome service! My Tacoma was finished with time to spare. Need I say more???
I purchase my 2010 Prius used here in 2016. I have been very happy with the staff in the service department and the quality of both communication and execution of work. They always go above and beyond.
The salesperson was great. He was very knowledgeable and answered all of our questions and concerns,
I have serviced my 2015 Prius V there for 4 years. Alway great services and helpful, professional people at the service department. I also believe their pricing is fair and honest, I highly recommend this service dept.
Staff was attentive and knowledgeable and kind. Waiting area is huge and lots of windows and lights. Coffee is available and mine was delicious. I think IRA does a great job with customer service.
We now own two Toyota hybrids. Lots of nice features. Keith Gonzales is great to work with
Service was excellent. Kept me informed and mechanics was top notch! Quality work from everyone!
Friendly staff and very knowledgeable. Prompt and quick service with full explanation of work being done
Danny Gonzalez was excellent. He knows all the details of the RAV 4 Prime and explained all its functions. He also provided details on the various procurement options - lease, finance, and purchase which enabled us to make an informed decision. When we picked up the vehicle he walked us through the setup. We were very pleased with the total experience of getting a new vehicle.
Well my experience was quite positive.. The salesperson was very knowledgeable ,polite and helpful. So if you are interested in purchasing a Toyota I would recommend Ira Toyota of Hyannis.
Professional experience and understanding.Thank you Megan and your employees. All set and all works.
Fabulous experience with an oil change, I called early on a whim and was able to get an appointment later in the afternoon which I needed. A shuttle driver brought and later picked me up to a shopping center while I waited. My service advisor was nice to work with and the shuttle driver was personable. A 10 out of 10 today.
They were very busy and my appt took quite a while. They did review with me my tires which need to be replaced.
Ultimately service was fine. However, I had an appointment for an oil change & tire rotation which normally only takes 1.0-1.5 hrs. This time it took 2.75 hours! Excuses provided such as “short staffed” and “a prior customer ran into an unexpected service problem”. If you don’t have enough staff, perhaps reduce the amount of appointments offered.
I called only the night before and was accommodated. I unfortunately got caught in sewer construction and was late.by 15-20 minutes. There seemed to be no question about still fitting me in. My RAV4 issue was promptly diagnosed & treated. Explanations were clear and suggestions for the future were made. As always the comfort of the waiting area was appreciated.
Easy to make appointment and set up service. Very pleasant service personnel and work done in a professional and timely manner.
Service was quick and easy especially with on line booking. Al was helpful in answering questions and having car service completed on time.
I have found this dealership efficient, thorough and accommodating. They are professional in what they do.
We came off of the came, and nothing but friendly people we dealt with. Instantly had help. We were listened to and acknowledged. We had Justin and it couldn't have been more perfect.
Nicole was very friendly very helpful,it was very fast. I loved the massage chair that they have in the waiting room..
Nicole was an outstanding Service Representative. She made sure that the information about the repair needed was verified by us and accurately communicated to the Mechanics. The mechanic made sure to go over a few areas of concern with me and Nicole took me personally to the Garage to make sure all the options were discussed visually with the Mechanic. She and the Mechanic covered all the bases in a pleasant manner. The world needs more Nicole’s. Especially in the Automobile Service Industry. They took some extra effort and I really appreciated this. I am very pleased and will ...
David Nickerson was very responsive and informative. He is a friendly guy and great representative for the Dealership. Great Service..
Service specials are very good deals. Their system review checks are helpful. The service people are friendly and engaging.