Customer Testimonials
Work was done on time and on budget - no surprises during my visit - helpful staff
Difficult to negotiate with. Ultimately I bought a used car from them. Salesman was fair and knowledgeable
Quick service and kind sales associate, no upselling for routine maintenance. ten out of ten!
Had a great experience working with Keith Gonzalez at Ira Toyota of Hyannis! I purchased a Chevy Trailblazer, and Keith was extremely patient and helpful. Even though it wasn’t a Toyota, he took the time to explain the features, pair my phone, and answer all my questions. He made the entire process easy and enjoyable. Highly recommend asking for Keith!
The maintenance itself was great and the price was excellent. But the glovebox wasn’t put back in the dashboard. It was just laying on the passenger floor. A second but minor issue was the service team didn’t seem to communicate in a coordinated way as well as they had in the past.
Very easy to work with and very accommodating. We love working with Eric in the service department.
Had a 10k mile service on my car done at Ira Hyannis. Sean at the service desk was so polite and kind. Made sure to check in with me while I was in the waiting room. Saw him interacting with an elderly woman and was so honest and sweet with her. The tech who worked on my car also did a great job as I know the GR Corolla can be a little more difficult apposed to regular corollas. Car came out riding smooth and feeling good. These guys were great!
It was a bit of a wait to get the 4 Runner we desired, but Danny was terrific and we are very pleased with our vehicle. Very professional and thorough. Highly recommend.
Had a 17 point check and an oil change. The service department was the best that I ever dealt with in my 55 years of driving. This department was very professional, courteous, helpful and very friendly. They made my visit pleasant. I would have no problem going back to them anytime my vehicle needs servicing. Thank to all of you at Ira Toyota.
Bought my 2027 Toyota Corolla here and had a great experience. Everyone was friendly, and Danny was very knowledgeable about the car and patient with my questions. Ask for him!
We dropped the car off for an oil change and tire rotation at 12:30.
I received a coupon for the oil change, which is the main reason we went to Hyannis, we live in Falmouth. I was told when I booked the appointment that it usually takes about 1.5 hrs. When we arrived were told it would take 2 hours, because it was a busy day.
It was obviously an over-scheduled day and the staff was pressed to get everything done. The service rep, Shawn Sturdevant was courteous and professional and tried his best. Despite this, it took over 3 hours. We needed to ... Read More DealerRater - Oct 23, 2026
Very personal attention, checked in right away, also assisted me with dash display settings and properly installing a child car seat
Exellent experience. Staff was particularly pleasant and helpful We will definitely continue to use Ira
No notification of 3 1/2 hour wait or reschedule when I arrived. Try texting us ahead.
Jeromy of Ira Toyota of Hyannis, made looking for a car and enjoyable experience. He knew what I wanted and found a car that was right for me. I
This was my first time coming to the dealership for service. I had a nice experience!
Despite promising to have car service done on time, as promised, I got a late call saying understaffed so for tomorrow first thing, we didn’t finish it. You open at 8:00. Got there 9:15 after having told them I would need the car by then . Car parked where I left it , had never even started and couldn’t be ready on time for me to get to Boston to take care of grandkids. They lied, were deceptive and totally unprofessional. I have 2 more free services there, where I have bought several cars, after which I am done doing business with an ... Read More DealerRater - Oct 17, 2026
The customer service in the store was great!!! One thing that I am not sure was done this way or not that I would like to recommend is: We were there for a recall and state inspection, car was dropped off at ≈10am we got the car back at ≈5pm but state inspection wasn't done because the "person who does it had already left". That lead me to believe that you guys waited for the recall service to be done before the inspection, instead if you had done the inspection 1st, I believe we would have all ... Read More DealerRater - Oct 3, 2026
They made my new lease easy! Thank you to my salesperson Danny for all your help
Everything on time. good no problems.got there a bit before 7am. Door opened at 7.
The team was great to work with specially Daniel they did all the paperwork in one day!
The personnel are exceptionally warm, competent and helpful. Especially Jessica Tatara. I have been a Toyota Hyannis customer since 1985 and full time Cape Codder since 1996. This was before IRA. I seriously would never buy or lease a different brand, but what keeps me coming back are the “people” in sales and service. Thanks to Jessica for being a wise and compassionate sales rep.
My appointment for an oil change was on and done within the time they provided. Receptionist was friendly.
Jeremy Holzworth is the guy to see if you want a Toyota! He is experienced, knowledgeable and has a great personality. He will give you the best deal he can. He's a responsive communicator.
Had my sienna checked prior to my driving back to Florida. The entire experience was great. The customer rep, Francis, was knowledgeable, professional, and courteous. He took his time explaining what would be done to my car, what the approximate cost would be and made sure I was agreeable to the plan. I was given a courtesy ride to and from the nearby Mall to wait for the work to be finished. All in all a very pleasant experience. LyndaS
Very professional and also very friendly. I arrived at a busy time and the service manager actually came out to greet me and assure me that I would be taken care of very shortly. I felt cared for as soon as I walked in the door. Very good service and staff explained every aspect of the service of my vehicle.
Kenny the service manager is amazing! 10/10 someone give this miracle worker a raise and promotion!
Loved working with Jeremy Holzworth. This is my 4th purchase from him. Definitely will be back for a 5th purchase
I’ve had many wonderful experiences with Jeremy Holzworth. I highly recommend him if you are looking for someone with a long time experience at this dealership and with Toyota’s. I have purchased over 6 cars with him, and I would never go to anyone else. He’s compassionate, kind, and truly helps guide you with the right decisions.
Took care of my truck and got it back to me on Nantucket. Thank you.
Service team was great! Really appreciate the smooth operation in the service department and comfy waiting area!
Hyannis Toyota provides excellent service to both of our Toyota's. From the Technicians to the Service Representatives, they always have our back. Take excellent care of our cars and help save us money!
Gustavo and the lending office worked with me and helped get me in a beautiful car i absolutely am thrilled with. Great dealership. Communicate well and treat you with respect and kindness. Thank you to all of you especially Gustavo walking me through step by step. I appreciate everything 🙏
Their only focus is up charge you not even checking what did you ask for
Had my Tacoma’s oil changed while I waited. Everyone I dealt with was professional and courteous. The waiting area was was clean and comfortable. The mechanic performed the work quickly.
The dealership is fabulous. The salesman couldn’t have been more helpful, knowledgeable or courteous. I’d highly recommend it!
Well run, clean throughout (even bathroom), everyone friendly, not pushy,courteous, cars shown were appropriate for us.
I have been a customer for less than a year but I have always had a great experience with the service team at Ira Toyota.
Pleasant, efficient, helpful in every way. I've been going to these folks for 4 years and they never disappoint. I so much appreciate the shuttle service provided, and kudos to the very pleasant driver.
Dave was great! Very helpful and did not sell me something that I did not need. It was very helpful to be dropped off and picked up as well. Overall, a great experience.
Oil change was more expensive than anticipated and used a non OEM filter.. had to wait much longer than anticipated for the service.
Ira Toyota took very good care of me during my recent visit for routine maintenance. I have always taken my car to them since I bought it there in 2012. They keep it running in great shape.
Great People ,From Dennis on Down . My Salesman Danny Gonzalez is Excellent at what he does ,He's ,Very , Friendly Courteous Helpful Knowledgeable. Kenny in the Service Dept and his Crew are the Same, Awesome. Highly Recommend this Dealer ,Ira Toyota in Hyannis are the Best I've ever Seen. Gotta Check them out👍👍👍👍👍😉😉😉😉😉🎆🎆🎆💥💥💥🇺🇸🇺🇸🇺🇸
I went to the Service department at this location and David Nickerson is the department was extremely helpful. He went above and beyond to help me with my warranty on my car even though it wasn't a Toyota but I bought it from a Toyota off Cape.
I had a fantastic experience getting my car serviced here! Everyone I spoke with on the phone and in person was super nice and welcoming. My service advisor, Jacob, was awesome. He took the time to go over everything with me and clearly explained all my options without any pressure. The parts team was also wonderful and very helpful when I went over to talk to them. I am very happy with the service I received and will definitely be back!
First, Gustavo is a wonderfully good natured man. He knows his product line and guided me to the trim that had most value for the buck. I had my my Crown Signia locked down in about 25 mins. No back and forth “I have to ask my manager “ shenanigans. Accepted what I asked for my trade and explained next steps. (Strongly advised paying for ceramic coat for its black). Picked it up this morning and neighbors are already “wow. Looks awesome!”
What I booked online is not what I got for services. I booked package for $139.00 but was told they were doing 85,000 mile check up.
Left my passenger side window open in the rain. Not the sharpest tools in the shed.
Courteous sales people, financing clearly explained and easily arranged. It was a very easy experience
I went for an inspection sticker. They put a REJECTION sticker on my car because of a tiny crack in a perfectly functioning headlight. The problem is … they didn’t even tell me, took my money and handed me my keys. When I went back in with questions they were surprised! I understand the law BUT they were not going to say ANYTHING????
Dealer would not repair my day old car. Bought at a dealer in New Hampshire and there is a tire sensor issue. Required me to pay diagnostic charge. Not happy
My service representative Eric is a lovely person. He took care of my needs. He made sure everything was happening on time. I had to come back the next day because there was a part that needed to be put in which I was told about. Larry, the driver was great if you have to go get your car fixed it’s a good place to do it.
Dealership sells dependable automobiles, service advisor was very nice and extremely helpful. Would recommend this dealership to friends.
An incredible team and outstanding service! This is the sixth car I’ve purchased from them, and I’m confident the next one will be from them as well. Thank you all for another great experience!
I usually get great service this time I was billed for a $40 light bulb I didn't know was out
Great Service: accurate in time estimate, professional, efficient and friendly! The waiting area was also extremely comfortable, the coffee/water stations were tops and the rest rooms were extra clean...thank you Toyota Hyannis!
JR is just wonderful - he goes above and beyond every single time I work with him.
Fast, courteous and professional. The facility was clean and comfortable. Staff on point with knowledge and customer service
The service advisor was very knowledgeable, polite, and informative. The waiting room was clean and comfortable..
Great service and great people to work with ! Thanks Sarah !!Would recommend if you need you can serviced .
As i drove away from Toyota my car was driving perfect,Thank You Toyota for taking good care of my vintage car! Nancy S Collins
My service liaison David, did a great job. He’s extremely friendly thorough entered all my questions. It will asset to the dealership.
I had a great experience purchasing my car from Ira Toyota of Hyannis. The staff was friendly, helpful, and answered all of my questions. The process was smooth, and I am happy with my vehicle. Thank you for the excellent customer service!
Timely,efficient,courteous and knowledgeable. Helped me get discounts and saved me a lot. Liked person to person contact instead of all texts. Same car for 22 years Purchased xx this dealership October 2004! Thank you!
Except for the price of repairs, I have used this dealer for over 20 years. Knowledgable, cooperative, and constructive service associates.
Always go to Toyota of Hyannis to get my car serviced. They are very thorough. They run safety checks and always let you know what needs replacing or what will need to be replaced soon. Staff is so polite and go the extra mile for you. Great team here and I wouldn't go anywhere else with my vehicle.
I had an appointment to get a battery check. They said one to 1 1/2 hours. After 1 1/2 hours I went and checked and they hadn’t even done anything. After two hours, they told me I needed a new battery. The cost was $540. I said why did it take two hours to check a battery. They said the appointment was recorded as a non waiter.
Meaning, I guess that they assumed I’ve had left the car. For a battery check.??!!!. I left and the key person gave me the wrong key to my car. Needless to say, I will never be ... Read More DealerRater - Jun 3, 2026
It is easy to book quick appts, the service department staff is very friendly as well
Keith Gonzalez, our salesman at IRA Toyota of Hyannis, made our buying experience of a 2026 Crown Signia a pleasure. Keith expertly explained all the features of the new car to us. He was patient in answering our many questions especially in regard to the car’s electronics. My husband and I also appreciated Keith Gonzalez’s kind offer of support with any future questions or concerns. We definitely would definitely recommend Keith Gonzalez to our friends and family members.
Sara Richards was great. The text sent inspection and additional recommended service app/page stinks. Ask your customer how they want to be communicated with. A simple phone call is still an excellent method.
As the cost of everything increases I am pleasantly surprised @ the good value & consistent high quality offered by the Service Dept. @ IRA Toyota. The staff, to a person, are always professional.
Good experience, and love the service department ( first service ) easy in and out and very accommodating. Overall good service .
I Believe IRA of Hyannis is a good dealership one that you can trust in what they say.
They got me right in for repairs to honor a deadline I requested very much appreciated
I go there for my tail light. They don’t tell me exactly what happened. Poor service unprofessional same happen within a year. Spent so much money last year to fix my tail light same issue again.
They have taken care of our cars since we moved to the cape twenty years ago. They advise us re what needs to be done without pushing us to do more. We trust them. They help us “keep our Toyotas Toyotas!”
The service advisors were very helpful very knowledgeable and very friendly. Cost was reasonable as well.
Usually a good experience. Staff is great but a simple oil change should not take 2.5 hours to complete.
The service department at Hyannis Toyota is very friendly and professional. I couldn’t be happier with the customer service.
JR Riley is a phenomenal salesperson and great person. I’d give him 5 stars. The potential sale of additional warranties etc by some guy in an online interaction was absurd. ALSO, I was told that the car I purchased ( for 86K) would get an inspection sticker. As an attorney, I fully understand that is not required and the vehicle has to be registered first. In the haste (delivery took 3 hours) of wanting to get out of there the sticker was likely an oversight. No problem. I got one the next day. But since I was told it would be provided ... Read More DealerRater - Mar 28, 2026
Polite and friendly service. Any questions are always answered fully. I recommend this dealer highly .
I had a 2pm appointment for an oil change. At 3 they hadn’t even moved my car. When I checked with the service manager he said once they bring it in it would take another 45 minutes. I wonder why they make appointments at a certain time and then make you wait and do nothing. I will never go back to Ira Toyota.
The attention and service at Toyota were excellent. The whole process was quick, clear, and very professional. I was really happy! I’d definitely recommend them.
Bought a new car and was very happy with the process and the staff. I did purchase the Resistall paint protection but wasn't happy with that, but when I brought it up they offered to reimburse me the cost of it. So excellent customer service. would highly recommend.
Great staff, open lines of Communication. Vehicle was serviced and returned in a time manner. Service advisor and tech kept me informed.
Friendly courteous staff. No complaints. They made the buying process easy. x x x x
Staff always pleasant and waiting area clean and welcoming. I highly recommend the service dept
Waited 2 hours for just an oil change and I had a coupon they didn’t give me any discount even though I have shown my coupon to them!
Very god competent polite service i am very pleased with my purchase will recommend to others
Katie was great-handled what work was needed on my car. She is an excellent communicator, which has enhanced my experience with Ira Toyota.
We bought our car mainly online and over the phone. Gustavo could not have been more professional and helpful making it all work in the middle of a blizzard.
We called service when my car would not start with a low power message—4 pm. Person gave us good instructions since we had to wait for AAA. On Wed.am Katie was Great! Explained process snd then updated with details, she returned my call promptly when I had a question.
Lack of communication on their part. My key fob issue was not fixed. Car alarm continued to go off. I ended troubleshooting it at home, and solved the problem.
Eric help me and was able to give me a coupon as well so my total was not that intense because I was replacing my whole muffler system
I’m disappointed. I had a purchase and sales agreement that I viewed and was to pick up once I got the funds and insurance settled. The dealer was closed for 3 days because of the blizzard. I was snowed in as well.
I didn’t like the pressure from the salesperson who wanted me to purchase an additional package in addition to what I was paying for the vehicle.
He gave me papers to sign which I signed thinking it was the same purchase and sales agreement I reviewed earlier.
I was at the dealers from 9:30 a.m. to 3:30 p.... Read More DealerRater - Feb 28, 2026
Always get an honest and thoughtful opinion without pressure Allen was great. He and my daughter got along great. I wish I could have processed what he said a little quicker but I had been up for 4 nights keeping a generator going and shoveling in the day. Thank you.
Service was attentive and very helpful and always do a great job waiting area clean and comfortable
Excellent service with comply chairs and free delicious coffee Laty Decosta my service mgr was terrific and was so helpful and knowledgeable. Thank you Katy
The service is always top notch at Ira Toyota of Hyannis. Clear communication is always key with their customers. Thanks
Ira Toyota in Hyannis Mass is an excellent honest dealership. Eric Moberg 44627 was my Service Advisor, very friendly, courteous and informative. That in itself makes Ira a very pleasant dealership to have my service needs taken care of. Of my many times there I have always been comfortable in my dealings with Ira. I have also dealt with Kenny whom I think may be the Service manager there. He also, has been very courteous and informative and very pleasant to deal with. I dont want to forget how nice the girls are behind the service checkout counter as well as ... Read More DealerRater - Feb 5, 2026
